Refund policy
Unfortunately, because we are a small and growing business, we are unable to offer returns or refunds for products that have been used, are unwanted, or were received without damage.
We do offer refunds or replacements for products that arrive damaged, defective, or incorrect, provided that you contact our support team and complete the required steps outlined below.
Damaged or Incorrect Items: What We Need
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, contact us at support@gameplanskincare.com .
If your return is accepted, we'll provide a return shipping label and instructions explaining how and where to send your package. Items sent back without first requesting and receiving return authorization will not be accepted.
Damages & Order Issues
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong product, contact us immediately at support@gameplanskincare.com . Please include your order number, a description of the issue, and photos of the product and shipping package when applicable. We'll review the issue and work to make it right as quickly as possible.
Exchanges
Exchange requests will be reviewed and processed through our support team. Any approved exchange must follow the steps outlined in this return policy and the instructions provided by our team.
Subscriptions
Training is consistent, and consistency leads to results. GamePlan is built around rituals and habit formation, so a subscription keeps your regimen on track and lands on your doorstep without a second thought.
Cancel anytime. Manage or cancel your subscription from your account dashboard at any time. Cancellations must be made at least 72 hours before your next scheduled charge to avoid being billed for the upcoming shipment. Anything after that window will be processed and shipped on the scheduled date.
No refunds on processed shipments. Once a subscription order has been charged and shipped, that shipment is final and is not eligible for a refund. This does not apply to shipments that arrive damaged, defective, or incorrect — those are covered under the Damages & Order Issues section above.
Skip or pause. Need to adjust your cadence around a season, an injury, or just a lighter training block? You can skip or pause upcoming shipments anytime from your account.
Price and product changes. We'll always notify you by email before any change to your subscription price or product lineup, so there are no surprises at checkout.
Questions
For any questions about returns, refunds, or exchanges, contact us at support@gameplanskincare.com .