Refund policy
Unfortunately, because we are a small and growing business, we are unable to offer returns or refunds for products that have been used, are unwanted, or were received without damage.
We do offer refunds or replacements for products that arrive damaged, defective, or incorrect, provided that you contact our support team and complete the required steps outlined below.
Damaged or Incorrect Items: What We Need
To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, contact us at support@gameplanskincare.com .
If your return is accepted, we’ll provide a return shipping label and instructions explaining how and where to send your package. Items sent back without first requesting and receiving return authorization will not be accepted.
Damages & Order Issues
Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong product, contact us immediately at support@gameplanskincare.com . Please include your order number, a description of the issue, and photos of the product and shipping package when applicable. We’ll review the issue and work to make it right as quickly as possible.
Exchanges
Exchange requests will be reviewed and processed through our support team. Any approved exchange must follow the steps outlined in this return policy and the instructions provided by our team.
Questions
For any questions about returns, refunds, or exchanges, contact us at support@gameplanskincare.com .